• Handle inbound leads via email, phone and chat, guiding potential customers through the sales process
• Qualify leads, understand customer needs and recommend the best promotional product solutions
• Close deals efficiently while maintaining a high level of customer satisfaction
• Provide curated recommendations and creative ideas for branded swag and merchandise
• Follow up on inquiries and proposals to move deals forward
• Work closely with design, sourcing and production teams to ensure accurate quotes and smooth project execution
• Identify opportunities to upsell and cross-sell additional products or services
• Maintain a strong pipeline of potential repeat customers by delivering exceptional service

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• Bachelor’s degree in related field and 1-3 years of sales experience, preferably in promotional products, merchandise, e-commerce or B2B sales
• Strong understanding of branding, promotional marketing, or corporate gifting is a plus
• Excellent communication skills-both verbal and written-with a persuasive, consultative selling approach
• Highly organized with the ability to manage multiple inbound inquiries and follow-ups
• Tech savvy and comfortable using CRM software, email automation tools and online quoting systems
• Experience working with startup and tech companies is a bonus
• Goal-oriented, competitive and motivated to meet and exceed sales targets