• Serve as the main point of contact for client, managing custom product projects for a portfolio of SMB and mid-market clients like startups, venture-backed companies and more
• Build and maintain strong client relationships, ensuring a high level of satisfaction and repeat business
• Manage end-to-end execution of promotional product orders, from quoting to client proposals to final delivery
• Collaborate with internal design, sourcing and production teams to bring client ideas to life
• Work closely with vendors and suppliers to source and develop unique custom products
• Identify opportunities to upsell and expand client orders with additional product offerings
• Provide creative recommendations and solutions to help clients maximize their brand impact
• Ensure seamless coordination between multiple stakeholders to meet tight deadlines

• Bachelor’s degree in related field and 2+ years of experience in account management, project management or sales (preferably in promotional products, merchandise or related industries)
• Experience working with clients in tech, startups or corporate environments is a plus
• Strong understanding of custom product sourcing, manufacturing timelines, and branding processes
• Excellent communication and customer service skills
• Detail-oriented with exceptional organizational and multitasking abilities
• Proficiency in CRM software and project management tools
• Ability to work under pressure and adapt to changing client needs
• Passion for creativity, branding and promotional marketing

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