FAQ

Q: Do I need to sign up for a plan to buy in bulk?
A: You are not required to sign up for a plan to buy in bulk, as long as items are being shipped to one location. To begin buying bulk, please see ‘Order Products’.

Q: What happens if the item I want is no longer in stock?
A: Because we source gifts from over 300+ suppliers, inventory is subject to change. If the item you ordered is out of stock, your credit card will not be charged and total checkout price will be adjusted accordingly.

Q: Why am I being charged a subscription fee and how often am I charged?
A: Subscription fees are automatically charged once per month for clients that are using our service to create curated gift boxes. You purchase your inventory upfront and we store it at our warehouse until you are ready to ship it out to one individual or a group of individuals.

This price includes personal curator support, premium gift wrapping, access to our business platform, inventory warehousing, discounted shipping and more. The fee does not include gift and shipping costs.

See Subscription Pricing Model:
Starter // up to 5 gifts - $0 / month
Business // up to 25 gifts - $50 / month
Enterprise // up to 50 gifts - $75 / month
Partner // 50+ gifts, $1.25 per gift, Min. $75 / month

Q: Do I need to sign up for a plan if I just want to send cards?
A: You are not required to sign up for a plan to send cards. You can select the Starter Plan, which is free.

Q: If I send fewer gifts than the max quantity for my plan (i.e. I'm on the Business plan but only send 20 gifts), can I pay less for that specific month?
A: You are responsible for selecting a plan based on your regular volume of gifting. For Business and Enterprise plans, you pay for the plan even if you don't exceed the maximum quantity. Once you are on the Partner plan, there is per-unit-pricing after a minimum of 50 gifts per month. Please contact your curator for info on our Partner plan.

Q: What happens if I go over my monthly volume in my plan? Can you tell me more about upgrading plans?
A: If you exceed volume from the Starter to Business plan and the Business to Enterprise plan, you will be notified that you have exceeded the allotted quantity and the Company Admin will be prompted to upgrade into the following plan. If you exceed volume for the Enterprise plan, you will receive an email to contact a curator to sign up for the Partner plan.

Q: Can I cancel anytime?
A: Absolutely! You can email support@gemnote.com to request cancellation of your monthly membership and we can ship the remaining inventory to your office. This will not include premium gift wrap, extra shipping materials, etc. You will be required to pay the costs associated with shipping inventory to your office.