Help Desk

Sample Policy

Samples may be ordered if you'd like to request to view the products prior to placing an order.

  • All sample goods are ordered from Gemnote suppliers
  • Additional service fee may apply if Gemnote is sourcing from non-suppliers
  • Client is responsible for all sample goods/shipping costs
  • Please allow 1-2 weeks for sample merchandise to be delivered

Pre-production samples are available for clients who would like a customized sample prior to placing an order.

  • Client is responsible for cost of sample good plus all setup fees per product/design
  • This fee is non-refundable and the hard sample may not be returned
  • Please allow longer turn-around time for customized samples