Shipping & Returns

All incurred shipping costs are billed to the Customer at the end of every month. Business and Enterprise customers receive discounted Domestic and International rates. All orders ship within 2 business days.


Domestic ($5 - $15/package depending on weight)

We ship via USPS and UPS for all domestic packages. If you prefer another carrier, please indicate in your order.

  • USPS First Class (3-7 Days)
  • USPS Priority (1-2 Days) Recommended
  • UPS Ground (3-7 Days)
  • UPS Express (1-2 Day)
  • UPS Overnight (1 Day)

International (up to $40/package depending on weight)

  • USPS First Class (Up to 3 weeks)
  • USPS Priority International (1-2 weeks)
  • UPS International Ground (7 Days)
  • UPS International Express (2-3 Day)


Returns

We stand by the quality of our products and service at Gemnote. If you receive an item that has manufacture defects or has been damaged during transit, we will gladly replace it with a new one. For any defective/damaged customized products (imprint, embroidery, screen-print, etching, laser), Gemnote will refund you for the cost of the item minus shipping.