Operations Manager


San Francisco Bay Area


About Us

Gemnote is a fast-growing, Y Combinator-backed startup that helps companies with all their premium gifting needs. We handle everything from curating and sourcing to wrapping and shipping. Our clients love our full-service gifting platform and they are some of the biggest companies in the world, including Google, Box, Salesforce, Starbucks and more. We're looking for someone who is enthusiastic about quality, design and great gifts! This is a part-time position averaging 20 hours per week. Additional hours may be available.


  • Supervise an efficient team of hourly and on-demand employees to manage Gemnote’s inventory and order fulfillment
  • Maintain quality control and ensure accuracy of shipments; manage average of 100 shipments per week during low season and 1,000 shipments per week during peak season
  • Project manage and create production schedule during busy seasons
  • Receive shipments, control inventory and communicate any updates or changes to Buying and Sales teams
  • Provide customer support for order changes, status updates, late delivery or undeliverable packages; includes working directly with carriers
  • Order packing supplies and forecast needs throughout the year
  • Coordinate drop-offs and pick-ups with global carriers/local couriers for rush orders
  • Constantly optimize warehouse floor for maximum efficiency; work with CSM team to make sure stagnant inventory is shipped back to client
  • Prepare and clean warehouse areas for following day shipments
  • Manage our office-space operations, including building relationships, ongoing improvements to the space, and overseeing office supplies and kitchen stock
  • Open and close the office for regular business hours
  • Lead the overall organization and tidiness of our workplace
  • Assist Operations and Executive teams with miscellaneous projects and administrative work
  • Work to continually create a functional and rewarding space for Gemnote’s growing team

You would be a good fit for this role if you have:

  • Bachelor’s degree in related field and 1-2 years of admin/warehouse experience
  • Strong strategic planning abilities, critical thinking and organizational skills
  • Excellent written/verbal communication
  • Demonstrated proficiency in Microsoft Excel/Google Sheets
  • Eager and excellent work ethic appropriate for a fast-paced, growing startup
  • Ability to handle packages from small envelopes to boxes ranging up to 50 pounds

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.