Customer Success Manager
ABOUT US
Gemnote creates custom merch, swag and gifts for the modern business. Our expert team helps you curate, source, warehouse, fulfill and ship your branded merchandise and company swag, so you don't have to lift a finger. Our clients love our full-service platform and they are some of the biggest companies in the world, including Airbnb, Google, Meta, Slack, Netflix and more.
RESPONSIBILITIES
- Build and maintain strong client relationships with an unwavering commitment towards customer success
- Educate customers to be product experts and advocates
- Work closely with external stakeholders to curate new gifts, propose ideas and facilitate orders
- Onboard new users to platform and provide support and troubleshooting for any technical issues
- Proactively upsell and encourage renewals within customer base
- Manage production timelines to ensure timely delivery, ensuring a smooth process throughout
- Develop a joint success plan with the Sales team for customers
- Advocate for customers cross-functionally, and translate business/product needs to internal teams
YOU WOULD BE A GOOD FIT FOR THIS ROLE IF YOU HAVE:
- Bachelor’s degree in related field and 2-4 years account management experience
- Strong communication, organization and time management skills
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Eager and excellent work ethic appropriate for a fast-paced, growing startup; ability to wear multiple hats
- Team player and a self starter
- Proficiency in Salesforce, MS Office and Google Suite
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
