Customer Success Manager

(San Francisco Bay Area)

About us

Gemnote is a fast-growing, Y Combinator-backed startup that helps companies with all their premium gifting needs. We handle everything from curating and sourcing to wrapping and shipping. Our clients love our full-service gifting platform and they are some of the biggest companies in the world, including Google, Box, Salesforce, Starbucks and more.

Responsibilities

  • Build and maintain strong client relationships with an unwavering commitment towards customer success
  • Educate customers to be product experts and advocates
  • Work closely with external stakeholders to curate new gifts, propose ideas and facilitate orders
  • Onboard new users to platform and provide support and troubleshooting for any technical issues
  • Proactively upsell and encourage renewals within customer base
  • Manage production timelines across multiple vendors to ensure timely delivery, ensuring a smooth process throughout
  • Work closely with Buying team to research new products and onboard premium brands
  • Develop a joint success plan with the Sales team for customers
  • Advocate for customers cross-functionally, and translate business/product needs to internal teams

You would be a good fit for this role if you have:

  • Bachelor’s degree in related field and 2-3 years account management experience
  • Strong communication, organization and time management skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Eager and excellent work ethic appropriate for a fast-paced, growing startup; ability to wear multiple hats
  • Team player and a self starter
  • Proficiency in Salesforce, MS Office and Google Suite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.